Question 1

What is CardBix and how does it work?

Accepted Answer

CardBix is an automated direct counterparty OTC liquidity desk for trading prepaid vouchers and gift cards for cryptocurrency. Unlike peer-to-peer (P2P) marketplaces, CardBix acts as the direct buyer for every trade. You select your card brand, check the guaranteed rate on our live calculator, provide your receiving crypto wallet, and submit your unused PIN. Once validity is verified, cryptocurrency is disbursed directly to your wallet in 3 to 10 minutes.

Question 2

Why choose a direct counterparty desk over P2P platforms?

Accepted Answer

P2P platforms rely on anonymous third-party buyers who often initiate payment disputes, lock your coins in escrow for hours, or attempt chargebacks. With CardBix, you trade directly with an institutional desk backed by continuous treasury liquidity. There are zero escrow delays, zero buyer disputes, and no risk of counterparty default.

Question 3

Do I need to register an account to sell my vouchers?

Accepted Answer

No. You can trade directly without an account for retail transactions under €2,500. Simply choose your card brand, specify your crypto payout address, and submit your code. You will receive an instant Order ID to track your transaction progress in real-time.

Question 4

How fast do I receive my cryptocurrency?

Accepted Answer

Over 95% of orders are settled within 3 to 10 minutes. For popular cash vouchers like Transcash, Paysafecard, Neosurf, and PCS, verification is fully automated. Payouts on high-speed blockchains such as USDT (TRC-20, BEP-20) and Solana achieve block finality within seconds.

Question 5

Which cryptocurrencies are supported for settlement?

Accepted Answer

We disburse funds in USDT (TRC-20 and BEP-20 networks for near-zero network fees), Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Litecoin (LTC), and Tron (TRX). You can select your preferred asset during the order checkout.

Question 6

Are there any hidden deductions or network fees?

Accepted Answer

No. The rate displayed on our calculator and confirmed on your quote is the exact payout amount delivered to your wallet. CardBix absorbs standard network mining fees on high-speed chains like TRC-20 and BEP-20.

Question 7

What are the minimum and maximum order limits?

Accepted Answer

The minimum order limit is €20 (or $20 equivalent). The standard non-KYC limit is up to €2,500 per order. For high-volume institutional sellers or OTC orders exceeding €2,500, please reach out to our dedicated OTC trading desk via Telegram for custom limits and wholesale pricing.

Question 8

Do I need to submit ID verification or KYC documents?

Accepted Answer

Standard retail consumer orders under €2,500 do not require passport or ID document uploads. We prioritize consumer financial privacy. Standard anti-fraud verification relies purely on cryptographic card authenticity checks rather than personal data collection.

Question 9

What happens if a voucher PIN is invalid or already redeemed?

Accepted Answer

Our validation engine checks codes in real-time against merchant issuer networks. If a code fails verification or has already been redeemed elsewhere, your order is flagged and our 24/7 live desk operators will contact you via order chat to assist you with resubmission or correction.

Question 10

How are my submitted voucher codes protected?

Accepted Answer

All submissions are encrypted using TLS 1.3 military-grade SSL channels and stored in transient, access-restricted memory. Codes are processed solely for validation and settlement, and are purged after delivery.

Question 11

Which European prepaid cash cards are accepted?

Accepted Answer

We accept high-demand retail cash vouchers widely sold across Europe: Transcash reload codes (€20–€500), 16-digit Paysafecard PINs, Neosurf cash tickets, and PCS Mastercard coupons. These can be purchased with cash at tobacconists (buralistes), newsagents, and supermarkets across France, Germany, Spain, Italy, and Europe.

Question 12

Can I sell digital retail gift cards like Apple or Amazon?

Accepted Answer

Yes. In addition to cash vouchers, we purchase high-demand retail gift cards including Apple App Store & iTunes, Amazon, Steam Wallet, Razer Gold, Walmart, Google Play, and prepaid Visa cards at guaranteed locked rates of 75% to 90%.

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