Refund & Dispute Policy

1. General Principle

At CardBix, customer satisfaction, transparent settlement, and prompt resolution of transaction issues are core tenets of our service. Because our platform facilitates digital counterparty trades involving irreversible blockchain cryptocurrency transactions, this Refund & Dispute Policy clarifies terms governing order adjustments, rejections, and refunds.

2. Selling Vouchers to CardBix (Sell Orders)

• Valid & Authenticated Vouchers: Once a submitted prepaid voucher code is verified and the counterparty cryptocurrency payout has been broadcast to the blockchain, the transaction is final and non-reversible.
• Invalid or Depleted Codes: If a submitted voucher is detected as already redeemed, expired, region-locked, or bearing zero balance during counterparty verification, the order will be placed on hold or rejected. Our 24/7 support desk will immediately contact the customer to provide error details. No cryptocurrency is disbursed for unverified codes.
• Discrepancies in Face Value: If a submitted voucher has a different face value than originally declared (for instance, a €50 voucher entered as €100), our system or staff will adjust the order to reflect the genuine face value, recalculate the payout at the agreed fixed rate (e.g. 90%), and execute the adjusted payout upon customer confirmation.

3. Purchasing Gift Cards on Marketplace (Buy Orders)

• Immediate Replacement / Refund Guarantee: In the rare event that a purchased digital gift card code fails to activate or is deemed non-working upon delivery, customers are entitled to an immediate replacement code or a full 100% refund in the original cryptocurrency paid.
• Reporting Window: Customers must report any issue with delivered codes within 48 hours of receipt via live chat or email (support@cardbix.com) including their Order ID.
• Overpayments / Underpayments: If an invoice is overpaid, the surplus cryptocurrency is automatically refunded to the user upon request. If an invoice is underpaid, the order is fulfilled for the pro-rata equivalent value or refunded upon contact.

4. Dispute Resolution Process

To file a dispute or request a refund review, follow these straightforward steps:

1. Have your unique Order ID ready (e.g., CL-89214).
2. Contact our 24/7 Live Support widget or email support@cardbix.com.
3. Provide any merchant receipt or screenshot corroborating your transaction.
4. Our dedicated dispute desk resolves all inquiries within 1 to 12 hours.

5. Contact Support